Shipping / Return Policy


SHIPPING POLICY

We offer free domestic shipping for orders over $100 (excluding Hawaii and Alaska)

Shipping Time 

We process orders within 1-3 business days. Standard shipping takes an estimated 3-7 business days.

Please note: Due to the current COVID-19 pandemic please allow for extra processing and shipping time.  Processing time may take up to 5 business days before shipping. We thank you for your patience and understanding

Change your order

If you need to change your order due to wrong address, please contact us immediately. Send an email to Hello@thojowa.com with your order number and we’ll do our best to update your order in time. We process and ship orders quickly, so if our warehouse has processed your order, then we will be unable to make any changes.

Tracking your order

When we ship out an order, we will send an email with a package tracking number. You can use the number to track your package. If you have an account with us, you can check the status of your order at anytime by simply logging into your account. If you have any trouble tracking your package, feel free to email us at Hello.thejowa.com and we can help you track it.

RETURN POLICY

You may return any items within 14 days of receiving your item. The item must be placed in the mail to send back to us within this return period. The items must be unworn, unwashed, and undamaged. Any items with stains, marks, smears or tears in the fabric cannot be returned. All accessories and sale items are final sale and can not be returned. Sale items can be returned for store credit only. Sale items purchased with an additional promotional code are final sale.

Return Policy: We provide you a pre-paid shipping label to send the piece back to us(Except Free Shipping Orders). Please email us at Hello@thejowa.com to receive it. Once we receive the item, we will issue a full refund.

Back Ordered Items Return Policy: For back ordered items, you have 7 days from receiving the item to return it.

Storefront Return Policy: You may return any item you purchased at our Austin Storefront within 10 days of purchasing. Sale items can be returned for store credit only. Sale items purchased with a promotional code are final sale. All items worn out of the store once purchased are FINAL SALE. No refunds or exchanges will be allowed on these items.

Note that any items received after the return period cannot be accepted for any refunds or store credit.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at Hello@thejowa.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

How do I return an item?

1.  Securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.

2.  Email us to get your prepaid shipping label.  Affix the prepaid shipping label to your package. Please note: all return items must be unworn, unwashed, undamaged and have original tags.

3.  Drop off your package at a U.S. Postal Service mailbox or post office, if you use prepaid shipping label.  If you prefer not to use the prepaid shipping label or if you want to return international shipments, please ship the item(s) to: JOWA. 906 East 5th Street #106Austin, TX 78702

Refunds may only be issued to the credit card used to make the original purchase. Please allow 3-5 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account.  We’ll send an email once the item(s) have been received and your refund has been processed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

EXCHANGE POLICY

We DO NOT accept exchanges. We suggest that you return your original purchase for a full refund and reorder a new one in a new size or color.  

FINAL SALE

All items marked final-sale have been reduced in price and cannot be returned for a refund or exchange.  If you send a “Final Sale” item back to us for a return we will not be able to process a refund.  Return a gift To make a gift return, please contact Hello@thejowa.com with any order information you have. 

NEED MORE HELP?

Please feel free to contact us with any questions. We’ll reply your email within 24 hours.

Email us at Hello@thejowa.com