Shipping & Returns

 

Shipping Information

We will send out our product within 48hours.

Please notice : If we do not have the items in stock in the US, we have to get it from South Korea and It can take about 1 - 2weeks to ship out.

1 - 2 Day — $10 flat rate
3 - 5 Day – $7 flat rate

 

Easy Returns & Exchanges

Jowa will honor returns under the following conditions.  There are no exception to the following conditions:

  • White clothing sales are final.  White clothing may NOT be returned.
  • Clothes specified on the site as ‘non-refundable’ may NOT be returned.
  • If a merchandise is damaged, Jowa must be notified by email, at Hello@thejowa.com, within three(3) days of received date and must be sent within seven(7) days of received date.
  • Undamaged merchandise must be sent within seven(7) days of received date.
  • Worn products may NOT be returned.
  • The product MUST have the original tag in order to be returned.

Any questions about the return policy may be addressed by email at Hello@thejowa.com