Delivery Note

We will send out our product within 48hours..

Please notice :

  • All of the items are from South Korea.  (Made in Korea)
  • If we do not have the items in stock in the US, It can take about 1 - 2weeks to ship out.

Exchange / Return Policy

Jowa will honor returns under the following conditions.  There are NO EXCEPTIONS to the following conditions:

  • White clothing sales are final.  White clothing may NOT be returned.
  • Clothes specified on the site as ‘non-refundable’ may NOT be returned.
  • If a merchandise is damaged, Jowa must be notified by email, at Hello@thejowa.com, within three(3) days of received date and must be sent within seven(7) days of received date.
  • Undamaged merchandise must be sent within seven(7) days of received date.
  • Worn products may NOT be returned.
  • The product MUST have the original tag in order to be returned.

Any questions about the return policy may be addressed by email at Hello@thejowa.com